Vivint Security, also known as , offers state-of-the-art smart home security systems that can be easily controlled through an electronic device of your choice. Vivint provides 24-hour monitoring of your home’s security; if an alarm is detected, the company immediately alerts authorities and then contacts you to see if you and your family are safe. One of Vivint’s most attractive features is that it is wireless.
In this day and age, many homeowners use their smartphones and tablets as their primary means of communication, thus forgoing installation of a landline in their homes. Previous home security systems needed a telephone landline to be installed, which forced a homeowner to pay for one, even if they didn’t use it for anything else. Vivint understands that wired systems are a thing of the past, and promises to remain a leader in technologically advanced security improvements.
Vivint allows you to build packages based on your needs and wants. You can get the basics, such as security cameras and 24-hour monitoring, but you can also choose from other protective features, like indoor cameras and smart locks. You can even purchase a doorbell with a built-in camera that allows you to view who is at your door and even talk to them – whether you’re right inside your home or not.
Vivint’s outdoor cameras are high-definition and equipped with night vision. You can look through a day of recorded footage or view clips of what’s going on outside at the moment right from your phone, tablet, or computer. You can also elect to receive alerts to your phone when motion is detected around your home, so even when you’re out of town, you can put your mind at ease.
The ping camera lets you keep in touch with your family while they’re at home and you’re out and about. With the push of a button, they can call you, or you can call them. It’s a great way to check in on the kids and make sure everything runs smoothly even when you’re not there to supervise.
The company’s offerings extend beyond security and into smart home technology. Say you left home in the morning and forgot to adjust your thermostat. Or maybe you realized you left the garage door open or the back door unlocked. No problem – with the click of a button on your smartphone, you can make these changes from your office, the coffee shop down the road, or at your daughter’s soccer game.
Vivint doesn’t have set packages; instead, they allow their customers to build their own customized system. All packages start with the home security basics:
- The SkyControl panel: Like a thermostat, this panel is installed on your wall and includes a 7-inch touchscreen display. It acts as a hub to control all parts of your Vivint system and provides a 2-way talk feature so you can communicate with members of your household or visitors.
- The SkyControl app
- The home alarm sensors for your doors and windows
- 24/7 monitoring services
You can also choose from a variety of add-on features, like smart locks, garage door control, voice control with Amazon Echo, or a smart thermostat. Pricing for packages and monitoring services varies, but many reviewers agree it is not cheap.
While Vivint does not put prices on their website, you don’t need to look far to find some costs. This review gives several prices for the add-on features, which are priced a la carte. It also lists the price for the base package at $549, and the two monthly service plans at $39.99 for the Smart Protect Plan and $49.99 for the Smart Home plan. While it may be expensive, Vivint can offer convenience and peace of mind, which for many busy families is priceless.
Whatever you decide, Vivint takes care of everything. They send their technicians out to install your equipment and give you a quick walk-through of the features and app. Their security team monitors home systems 24 hours a day, 7 days a week.
What People Are Saying
PC Magazine wrote up a stellar review of the Vivint system, awarding it their exclusive Editor’s Choice in home security systems. The author had very few issues with the system and recommended it to those looking for smart home security.
Unfortunately, many of Vivint’s customers tend to disagree with PC Mag. SafeWise and Consumer Affairs carried a slew of negative reviews from angry users. While complaints ran the gamut, many fit roughly into three categories:
- Connectivity and equipment issues. Many reviewers found that their systems went offline several times a day, and some realized they had been offline for days at a time, without a heads-up from Vivint’s monitoring team. No matter how many bells and whistles a security company offers, it’s useless if it can’t actually provide security.
- Poor customer service. Quite a few reviews mentioned the writer’s negative experiences with Vivint’s customer service team. Some say they the reps argued about payments, telling customers they had to pay more than they initially thought and refusing to help those who were have financial problems. The reps were described as disrespectful or downright nasty, and completely uncompromising.
- Billing issues. According to several reviews, there appears to be a disconnect between what sales people are saying and what is actually given to the customer. Several customers were told they would receive free installation, only to find that they are paying for installation as part of their monthly fees. One customer was promised a discount of $15 per month for the life of her contract. After three calls to Vivint’s customer service line, she received $10 off for two years instead of what she was promised by her sales rep. Many customers complained that they were unwittingly signed up for extremely long contracts (ranging 4 to 6 years), or they were promised they’d get to keep their equipment after their contracts were up, only to find that Vivint forced them to return the system once they ended their service.